Frequently asked questions
Welcome to the Kay's Creations FAQ page! Here, you'll find answers to common questions about our custom bracelets and pens. We aim to provide all the information you need, from materials and customization to care and shipping, to ensure a delightful shopping experience. If you can't find what you're looking for, please don't hesitate to contact us!
Your questions, answered
We've gathered the most important topics customers often ask about our unique, handmade creations. From pre-purchase details to caring for your new favorite piece, we've got you covered.
What materials does Kay's Creations use for bracelets and pens?
For our custom bracelets, we use quality beads, stones, and findings, supported by special stretch string for durability. Our pens are crafted with various quality components to ensure they're as beautiful as they are functional. We love to incorporate lots of color in our creations!
Are custom bracelets available in different sizes?
Yes, our custom made stretch bracelets are available in different sizes for men, women, and children. When placing your custom order, you can specify your desired wrist size to ensure a perfect fit.
Are your bracelets waterproof or tarnish-resistant?
While we use quality materials, we recommend avoiding prolonged exposure to water and harsh chemicals to maintain the integrity and appearance of your bracelet. Our bracelets are not fully waterproof or guaranteed tarnish-resistant, as natural stones and metal findings can react differently over time. Proper care will help extend their life.
What is your return policy for custom items?
Due to the personalized nature of our custom bracelets and pens, returns are handled on a case-by-case basis. If you have an issue with your order, please contact us at creationsbykayc@gmail.com within 3 days of receiving your item, and we'll be happy to discuss a solution.
Are the custom pens refillable?
Many of our custom pens are designed to be refillable! This allows you to enjoy your unique pen for years to come. Details on specific refill types will be provided with your pen or upon request.
What types of custom pens do you offer?
Kay's Creations offers a variety of custom pens, ranging in style, color, and design. We love being creative and can craft pens to match your preferences, whether you're looking for something vibrant, elegant, or uniquely themed. Please visit our Custom Orders page for more details on customization options.
How long does it take to create a custom order?
The creation time for custom bracelets and pens can vary depending on the complexity of the design and current order volume. Typically, custom orders are completed within 3-7 business days. We will provide an estimated completion date when you place your order.
How long does shipping take for my order?
Once your custom order from Kay's Creations is complete and shipped from Canal Winchester, Ohio, standard shipping within the United States usually takes 3 to 7 business days. Expedited shipping options may be available upon request. You will receive a tracking number once your order ships.
How should I care for my Kay's Creations bracelet?
To ensure your custom stretch bracelet lasts, avoid stretching it excessively, exposing it to harsh chemicals (like perfumes or lotions), and prolonged water submersion. Gently wipe it with a soft, dry cloth to clean. Store it in a cool, dry place when not in use.
Still have questions?
We hope this FAQ has answered most of your queries about Kay's Creations. If you need further assistance or have a unique request, we're always happy to help. Reach out to us directly!